Question 1

In an accident, who pays for the damage?

Accepted Answer

The vehicle has comprehensive first-class insurance, including serious accidents. What you pay depends on the situation:

Question 2

What happens if the car breaks down?

Accepted Answer

In the event of a breakdown or accident, contact the insurer immediately (24/7 support line, details provided at delivery): the insurer handles roadside assistance and repair. On our side, we provide a replacement vehicle if available; otherwise, we refund the remaining days of the month during which you are without a car (and the price difference if the replacement is a lower tier). If the immobilization is not your fault, you can also terminate with no fee. However, if the breakdown or damage results from misuse (battery at 0%, a charging error, off-road use) or a violation (alcohol, drugs), the repairs remain your responsibility, deducted from the deposit.

Question 3

How does the deposit work?

Accepted Answer

A refundable deposit of 7,000 THB is paid when you pick up the vehicle - in cash or by card (Stripe). It is returned in full when you bring the vehicle back in good condition.

Question 4

What is Stripe? How can I pay?

Accepted Answer

Stripe is a secure, world-leading payment provider. Through Stripe you can pay by credit or debit card (Visa, Mastercard, American Express) or with PromptPay (Thai QR code). Payments are encrypted end-to-end - EV Rental Phuket never sees or stores your card details. Stripe covers the monthly rent and the refundable deposit (charged, then refunded when you return the car). Cash is also accepted. Note: card and PromptPay payments include a 3.5% processing fee, which is never refunded, including on the deposit or any other refund. Cash is charged the exact amount.

Question 5

Do I need a Thai driving license?

Accepted Answer

No. An international driving permit (IDP) along with your valid home country license is accepted. We can also help you obtain a Thai license if you're staying long-term.

Question 6

Can I charge the car at home?

Accepted Answer

Yes! You can charge the car from any standard Thai wall outlet (220V). A full overnight charge gives you 100% battery.

Question 7

How much does it cost to charge?

Accepted Answer

At 6.6 THB per kWh, a typical 20%→80% charge costs about 152-250 THB depending on the model. Compared to a petrol car at ~4 THB/km in Phuket traffic, going electric saves you over 75% on fuel.

Question 8

Can I extend my contract?

Accepted Answer

Absolutely. You can extend at any time. If you extend into a longer tier (e.g., from 3 months to 6 months), we'll adjust your rate to the lower monthly price retroactively.

Question 9

Is there a mileage limit?

Accepted Answer

No mileage limit. Drive as much as you want around Phuket and beyond.

Question 10

Can I take the car off the island?

Accepted Answer

Yes, you can drive to the mainland. Just let us know in advance. The car is covered by insurance throughout Thailand.

Question 11

What's included in the monthly price?

Accepted Answer

Everything: the car, first-class insurance, maintenance. You only pay for electricity.

Question 12

Is there a minimum age to rent?

Accepted Answer

Yes. You must be at least 21 years old to rent a car with EV Rental Phuket, with a valid passport and driving license (an international permit plus your home-country license).

Question 13

Can I smoke or bring my pet in the car?

Accepted Answer

The vehicle is strictly non-smoking (no smoking or vaping on board). Pets are welcome only in a suitable travel carrier or bag, never directly on the seats. Any smoke odour, hair or soiling results in cleaning fees deducted from the deposit.

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