In an accident, who pays for the damage?

The vehicle has comprehensive first-class insurance, including serious accidents. What you pay depends on the situation:

What happens if the car breaks down?

In the event of a breakdown or accident, contact the insurer immediately (24/7 support line, details provided at delivery): the insurer handles roadside assistance and repair. On our side, we provide a replacement vehicle if available; otherwise, we refund the remaining days of the month during which you are without a car (and the price difference if the replacement is a lower tier). If the immobilization is not your fault, you can also terminate with no fee. However, if the breakdown or damage results from misuse (battery at 0%, a charging error, off-road use) or a violation (alcohol, drugs), the repairs remain your responsibility, deducted from the deposit.

How does the deposit work?

A refundable deposit of 7,000 THB is paid when you pick up the vehicle - in cash or by card (Stripe). It is returned in full when you bring the vehicle back in good condition.

What is Stripe? How can I pay?

Stripe is a secure, world-leading payment provider. Through Stripe you can pay by credit or debit card (Visa, Mastercard, American Express) or with PromptPay (Thai QR code). Payments are encrypted end-to-end - EV Rental Phuket never sees or stores your card details. Stripe covers the monthly rent and the refundable deposit (charged, then refunded when you return the car). Cash is also accepted. Note: card and PromptPay payments include a 3.5% processing fee, which is never refunded, including on the deposit or any other refund. Cash is charged the exact amount.

Do I need a Thai driving license?

No. An international driving permit (IDP) along with your valid home country license is accepted. We can also help you obtain a Thai license if you're staying long-term.

Can I charge the car at home?

Yes! You can charge the car from any standard Thai wall outlet (220V). A full overnight charge gives you 100% battery.

How much does it cost to charge?

At 6.6 THB per kWh, a typical 20%→80% charge costs about 152-250 THB depending on the model. Compared to a petrol car at ~4 THB/km in Phuket traffic, going electric saves you over 75% on fuel.

Can I extend my contract?

Absolutely. You can extend at any time. If you extend into a longer tier (e.g., from 3 months to 6 months), we'll adjust your rate to the lower monthly price retroactively.

Is there a mileage limit?

No mileage limit. Drive as much as you want around Phuket and beyond.

Can I take the car off the island?

Yes, you can drive to the mainland. Just let us know in advance. The car is covered by insurance throughout Thailand.

What's included in the monthly price?

Everything: the car, first-class insurance, maintenance. You only pay for electricity.

Is there a minimum age to rent?

Yes. You must be at least 21 years old to rent a car with EV Rental Phuket, with a valid passport and driving license (an international permit plus your home-country license).

Can I smoke or bring my pet in the car?

The vehicle is strictly non-smoking (no smoking or vaping on board). Pets are welcome only in a suitable travel carrier or bag, never directly on the seats. Any smoke odour, hair or soiling results in cleaning fees deducted from the deposit.

Neta V vs ORA Good Cat: Which Electric Car Should You Rent in Phuket?

6 min read

The two most popular electric cars for long-term rental in Phuket are the Neta V and the ORA Good Cat. Here is how they compare so you can choose the right one for your budget and your driving.

Neta V, the smart value choice

The Neta V is a compact 5-seat electric crossover with around 250 km of real range, a 38.5 kWh battery, a 14.6-inch touchscreen with CarPlay and Android Auto, and DC fast charging. It is the most affordable option and more than enough for daily life on an island as compact as Phuket.

Choose the Neta V if you want the lowest monthly price and a reliable, well-equipped car for city and coastal driving.

ORA Good Cat 400, retro design and comfort

The ORA Good Cat 400 (Pro) offers around 400 km of range, a distinctive retro design, wireless phone charging and adaptive cruise control with stop-and-go. It is a refined step up for drivers who want more range and a more premium feel.

ORA Good Cat 500 Ultra, the flagship

The ORA Good Cat 500 Ultra is the top of the range, with about 500 km of range, a massage driver seat, a panoramic sunroof, a 360-degree camera and a full ADAS driver-assistance suite. It is the most comfortable and best-equipped choice for longer drives and premium comfort.

How to choose

All three come with first-class insurance, free maintenance, free delivery and no mileage limit, so the decision comes down to range, comfort and budget. If you are unsure, the Neta V is the easiest place to start.

Lowest price and city driving: Neta V
More range and premium retro style: ORA Good Cat 400
Maximum range, comfort and tech: ORA Good Cat 500 Ultra